FAQ

Where can I buy your modules
Our distributors can provide a next day service. At least one provides an online next service for anyone. If you don’t mind waiting a couple of days, you can order smaller quantities online. If you have a regular need for quantity, please contact us for information on setting up an account.

What is your order cut off time?
We are not well placed to offer a next-day service. We are often tied up with the business of manufacturing and, in our rural location, we have to hand over our parcels by 3pm. We aim to ship orders the following day so that you get them two days after you’ve ordered.

I need some for tomorrow!!
Give us a ring and we’ll do our very best to help you out. There is one national online distributor that can ship up to 7pm for next day delivery.

Who makes them?
We make our modules, some at our main office and some at sub-contract manufacturers around the UK. PCB’s are UK made by Minnitron, most components are sourced from UK distributors, principally Rapid Electronics and Farnell, the microprocessors come direct from Microchip’s Thailand factory and some relays come from manufacturers in Italy and the Far East.

How long have you been making these modules?
Whilst Handy Little Modules was formed March 2014, the staff came from TK Consultants which started in 1987.

What happened to TK Consultants?
TK Consultants, originally founded by Tony Keenan, was closed June 2014 and ownership transferred to a new management team. We feel Handy Little Modules more accurately reflects what we do.

Where are you?
Our admin office is based in the village of Bradwell in the Hope Valley, halfway between Manchester & Sheffield. We maintain a small manufacturing facility close by. Main sub-contracted manufacture goes on in a variety of locations in the Midlands and East Anglia.

Do you operate a Quality Assurance system?
Yes we do, but due to the small size of our operation we are not ISO9001 certified.

How do you test your modules?
Everything is tested by a trained member of staff just before it is put in its plastic bag.

Do you provide technical support?
Yes, call us between 10am and 3pm Monday to Friday. If it is related to a specific module, please have the part number to hand.

I’m trying to fix my own alarm / access control system, can you help?
If you are familiar with wiring & basic electronics we’ll do our best to help you.

I’m trying to resolve an issue with a fire alarm system, can you help?
If you are a fully qualified & insured fire alarm installer then yes. Otherwise our insurers would rather we asked you to contact a qualified installer.

Can you do me a wiring diagram?
Yes. Generally we need 24 hours notice to do one free of charge.

What is the warranty on a module?
For reasonable use, we’d expect our modules to last 5+ years. If you have a module that you feel has failed early, please call us for technical support & to arrange a return.

I have a module that’s dead-on-arrival, what do I do?
Thankfully this is a very rare event – call us and we’ll do our very best to get you a replacement next-day.

Can you change a module to do something different?
Yes, we have made a wide range of custom modules for our customers.

Can you design me a bespoke module from scratch?
Yes, we can design &/or build a solution for you – please email your enquiry.

Are your modules RoSH compliant?
Yes, all components are RoSH certified and we ensure we use lead free solder.

Are your modules CE certified?
No. Our products are not consumer items and the compliance costs for our range would be prohibitive.

Are your modules REACH compliant?
Whilst we periodically audit the specifications of the components we use, we are unable to certify any previous production batch. If you need a REACH certificate for a batch of modules, please contact to make arrangements. We will ask you to cover the cost of verification.

Are your modules conflict minerals free?
We are fully sympathetic to the US SEC’s legislation on the prohibition on the use of conflict minerals and our suppliers are too. Unfortunately there is no way at present we can certify that the components we use are conflict minerals free as US legislation on the is matter is not implemented in the EU and many sub-suppliers do not trace conflict mineral use.

Are your modules suitable for safety-critical applications?
In the context of alarm & fire systems, yes. However, our modules are not certified for controlling, including without limitation, the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, life support or weapons systems.